Policies

Privacy and Cookie policy

ZAPARAY is part of eLEDricity BV. This privacy policy will explain how our organization uses personal data we collect from you when you use our website, our social media channels and our customer portal. 

What data do we collect?

ZAPARAY collects the following data: 

  • Personal identification information (First- and surname, email address, phone number, etc.)

  • Work related information (Business name, business address, etc.)

  • Social Media profile information (profile name)
     

How do we collect your data?

You directly provide ZAPARAY with most of the data we collect. We collect data and process data when you: 

  • Register online or place an order for any of our products or services, directly on zaparay.com or on our customer portal portal.zaparay.com;

  • Register for our newsletter;

  • Contact us via forms placed on our website;

  • Voluntarily complete a customer survey or provide feedback on any of our online services or via email;

  • Use or view our website via your browser’s cookies;

 

ZAPARAY may also receive your data indirectly from the following sources: 

  • Data transferred by social media channels when clicking on advertisements; 

  • Data transferred by social media channels when filling in contact request forms; 

 

How will we use your data? 

  • To contact you regarding your request; 

  • To process your order and to manage your account; 

  • Email you with information regarding our products and special offers

 

ZAPARAY will share your data with Reselling Partners that are part of the sales network of ZAPARAY when this is necessary to process your request or order. 

When ZAPARAY processes your order, ZAPARAY may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

ZAPARAY will not share or sell your data with any other party or service. 


How do we store your data? 

ZAPARAY securely stores your data at:

  • Our CRM/ERP system which is hosted in datacenters in the European Union; 

  • Our cloud file management system which is hosted in datacenters in the European Union; 

All systems are protected by two-factor authorization security. 

 

ZAPARAY uses three different storage duration periods: 

  • Personal information which is stored while the person is not an active customer: 1 year; 

  • Personal information which is stored while the person is an active customer: stored until the person becomes an inactive customer;

  • Business information is stored for undetermined time.


Once the storage duration period has expired, ZAPARAY will delete your data by deleting all records that are present in our storage systems. 


Marketing

ZAPARAY and our Reselling Partners would like to send you information about our products and services.
A list of Reselling Partners is available on zaparay.com. 

If you have agreed to receive marketing, you may always opt-out at a later date. 

You have the right at any time to stop ZAPARAY from contacting you for marketing purposes or giving data to our Reselling Partners. 

 

If you no longer wish to be contacted for marketing purposes, please contact welcome@zaparay.com.


What are your data protection rights? 

ZAPARAY would like to make sure you are fully aware of all of your data protection rights. 
Every user is entitled to the following: 

 

The right to access 

You have the right to request ZAPARAY for copies of your personal data.

The right to rectification

You have the right to request that ZAPARAY correct any information you believe is inaccurate. You also have the right to request ZAPARAY to complete information you believe is incomplete. 
 

The right to erasure

You have the right to request that ZAPARAY erase your personal data, under certain conditions. This may affect an active customer relation and the processing of orders. 

The right to restrict processing

You have the right to request that ZAPARAY restrict the processing of your processing of your personal data, under certain conditions. 


The right to object to processing

You have the right to object to ZAPARAY’s processing of your personal data, under certain conditions. 

 

The right to data portability

You have the right to request that ZAPARAY transfer the data that we have collected to another organization, or directly to you, under certain conditions. 

 

If you make a request, ZAPARAY has one month to respond to you.
If you would like to exercise any of these rights, please contact us at our email: welcome@zaparay.com


What are cookies? 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website(s), we may collect information from you automatically through cookies or similar technology.  


How do we use cookies? 

ZAPARAY uses cookies in a range of ways to improve your experience on our website, including: 

  • Keeping you signed in on our customer portal;

  • Understanding how you use our website(s);

  • Remembering your chosen language and location; 

  • Tracking your activity on our website(s);

  • Tracking your path to our website(s), for example if you came on our website(s) by a third-party, like a search engine or a social media channel.


What types of cookies do we use? 

There are a number of different types of cookies. Our websites (may) use the following cookies: 

 

Cookies for functionality

ZAPARAY uses these cookies so that we recognize you on our websites and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. 

 

Cookies for advertising

ZAPARAY uses these cookies to collect information about your visit to our website(s), the content you viewed, the links you followed and information about your browser and device.


How to manage cookies

You can set your browser not to accept cookies. When you visit ZAPARAY’s website(s), you will be able to accept cookies by an opt-in method. This ‘cookiebar’ is shown to you. We will not place any cookies without your permission. However, in a few cases, some of the functionally on our website(s) may not function as a result. 


Privacy policies of other websites

ZAPARAY’s website(s) contain(s) links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. 


Changes to our privacy policy

ZAPARAY keeps it privacy policy under regular review. Updates are also published on our website. This privacy policy was last updated on 29-Oct-21.


How to contact us

If you have any questions about ZAPARAY’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at welcome@zaparay.com


How to contact the appropriate authority 

Should you wish to report a complaint or if you feel that ZAPARAY has not addressed your concern in a satisfactory manner, you may contact the Data Protection Officer: D. Verstraeten - duncan@zaparay.com.